Terms of Service

Effective date: February 2026

These Terms of Service govern your use of the Tendly iOS app, the Tendly Connect iOS app, and the Tendly web service (collectively, "Tendly"). By using Tendly you agree to these terms.

1. Use of Service

Tendly is a personal care coordination tool for use between known, consenting individuals — specifically a care recipient and their designated caregivers and family members. It is not a public messaging service and may not be used for marketing, spam, or contact with individuals who have not consented to participate.

2. Not a Replacement for Emergency Services

Tendly includes an SOS feature that sends an alert notification to designated family members and caregivers. This feature is intended to supplement — not replace — emergency services. Tendly does not contact 911 or any emergency responder. Delivery of SOS alerts depends on push notification infrastructure and internet connectivity, which cannot be guaranteed. Always call 911 directly in a life-threatening emergency.

3. Permissions You Grant

By using Tendly you grant us permission to store and process the data you provide (messages, photos, contact information) as described in our Privacy Policy, solely for the purpose of delivering the care coordination features of the app.

4. Acceptable Use

You agree not to use Tendly to send unsolicited messages, harass others, transmit unlawful content, or attempt to gain unauthorised access to any part of the service or another user's account.

5. SMS Notifications

By providing your phone number in the Tendly Connect app, you consent to receive text message notifications from Tendly when someone sends you a message. Message frequency varies based on messages sent to you. Standard message and data rates may apply. You may opt out at any time by replying STOP to any Tendly text message. Reply HELP for assistance. See our Privacy Policy for full details on how your phone number is used and protected.

6. No Warranties

Tendly is provided as-is for personal use with no warranties, express or implied. We do not guarantee uninterrupted availability, error-free operation, or fitness for any particular purpose. Push notifications, SMS delivery, and real-time features depend on third-party infrastructure outside our control.

7. Limitation of Liability

To the fullest extent permitted by law, Tendly and its operators shall not be liable for any indirect, incidental, or consequential damages arising from your use of the service.

8. Changes to Terms

These terms may be updated from time to time. Continued use of the service following any update constitutes acceptance of the revised terms.

9. Contact

Questions: support@tendly.life